Reference

Your Legal Rights and Our Policy Commitments

planet123 operates under a clear legal framework so you always know where you stand — your account data, transaction records, and access rights are governed by documented policies…

Jurisdiction-specific accessData policy: DANA, OVO, GoPay, QRISAccount rights documentedContact us within 24 hoursPolicy updates notified by email
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planet123 Your Legal Rights and Our Policy Commitments
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Reach Us for Any Legal or Policy Question

Our support team handles legal queries, data requests, and account-rights questions seven days a week between 08:00 and 24:00 WIB.

Live Chat Start a live chat session directly from your account dashboard. Available daily 08:00–24:00 WIB for legal queries, data access requests and account-rights clarifications. Average response under two minutes.
Email Support Send a detailed legal or data request to our dedicated policy address. We log every incoming email and commit to a written reply within one business day, referencing your account ID for traceability.
Help Centre Our self-service Help Centre hosts the full text of our current legal terms, cookie policy and data retention schedule. Search by topic or browse by policy section — no login required to read the documents.
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How We Protect Your Data and Account Security

planet123 applies layered security practices across every account, from login verification through to payment processing via DANA, OVO, GoPay and QRIS.

Data Minimisation

We collect only the fields needed to verify your identity and process payments. No additional personal data is stored beyond what your account and transaction history require under applicable financial rules.

Cookie Handling

Session cookies keep your lobby state while you browse between slots, live tables and the sportsbook. You can manage or clear cookie preferences from your browser settings at any time without losing your account.

Account Security

Two-factor authentication is available on every account. We recommend enabling it via your security settings — it adds a one-time code step at login so only you can access your wallet and transaction history.

Data Retention Schedule

Account records are kept for five years after the last active transaction, in line with financial compliance standards. After that window, personal data is deleted or anonymised unless a legal hold applies.

Who to Contact

Direct all data protection queries, access requests and correction notices to our policy team via the email address listed in your account's Help section. We log, acknowledge and resolve each request in writing.

Requesting Changes

You may request correction or deletion of your personal data through live chat or email. We confirm receipt within 24 hours and complete eligible requests within 14 calendar days, notifying you at each stage.

Frequently Asked Legal Questions

The questions below reflect what you actually need to know about your rights, your data and your account on planet123. Each answer refers to a specific policy or process — not a generic summary — so you can take action immediately if needed.

Yes, access depends on local law. Where local law permits, your account will have full access to the lobby including live tables, slots and sportsbook. We check your region at registration and display the applicable terms in your account dashboard.

We collect your name, email address, date of birth, and payment identifiers linked to DANA, OVO, GoPay or QRIS. No additional data beyond what is required to verify your identity and process transactions is stored on our systems.

Transaction records — including every DANA, OVO, GoPay and QRIS deposit and withdrawal — are retained for a minimum of five years from the date of the transaction, in line with financial compliance requirements. You can request a copy at any time.

Contact our support team via live chat (08:00–24:00 WIB) or email from your registered account address. We acknowledge all data requests within 24 hours and complete eligible corrections or exports within 14 calendar days.

We send an email notification to the address registered on your account before any policy amendment takes effect. The updated terms are also published in the Help Centre with a version date so you can compare changes directly.

Payment data linked to DANA, OVO, GoPay and QRIS is processed by the relevant payment provider under their own security standards. planet123 does not sell or share your financial identifiers with any unrelated third party.

After account closure, we retain required financial records for five years as mandated by compliance rules, then delete or anonymise remaining personal data. You receive written confirmation once deletion is completed on our end.

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