Can I request a copy of all the data planet123 holds on me?

Yes. Log in, go to Settings › Privacy, and submit a data export request. Alternatively, email privacy@planet123.xyz with your registered account email. We confirm receipt within 24 hours and deliver the export within 14 working days.

How do I ask planet123 to delete my personal data?

Submit a deletion request through Settings › Privacy in your account dashboard or email privacy@planet123.xyz. Once identity is verified, we process the deletion within 14 working days, subject to retention obligations that depend on local law.

Reference

How planet123 Protects Your Personal Data

At planet123, your personal data is handled with a clear set of rules — what we collect, why we collect it, and how long we keep it.

Encrypted account dataDANA, OVO, GoPay & QRIS payment records securedNo data sold to third partiesRight to request data deletion24/7 data-security monitoring

Browse Lobby Read FAQ

What Data We Collect and Why We Collect It

planet123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with planet123, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, phone number, and transaction records tied to DANA, OVO, GoPay, or QRIS deposits and withdrawals. We

1
also log device identifiers and session timestamps to detect unauthorised access. Behavioural data — pages visited, session duration — is collected in aggregated, anonymised form only. Whether we can process certain categories of data depends on local law. We do not use your financial data for
2
advertising profiling, and we do not share identifiable account data with unaffiliated commercial partners. Retention periods vary by data type: payment records are kept for the minimum period required by applicable financial regulation; account activity logs are retained for 12 months then purged.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

Live Chat Our privacy support team is reachable via live chat daily from 08:00 to 23:00 WIB. For data access or deletion requests, start a chat and select the Privacy Request option from the menu.

Email Support Send detailed privacy requests to our data protection inbox at [email protected]. We aim to acknowledge your request within 24 hours and resolve it within 14 working days.

Account Settings Panel From your account dashboard, navigate to Settings › Privacy to download a copy of your stored data or submit a correction request directly — no email required for basic data reviews.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

planet123 applies layered technical and procedural controls to every piece of data we hold.

TLS Encryption in Transit

All data exchanged between your device and our servers — including DANA and OVO payment details — travels over TLS 1.3 encryption. No payment identifier is transmitted in plain text at any point in the session.

Cookie Transparency

We use three cookie categories: strictly necessary (session auth), analytics (anonymised page views), and preference (your chosen language and theme). You can manage analytics and preference cookies from the Cookie Settings panel at the bottom of any page.

Account Security Controls

Two-factor authentication is available for every account. We also flag login attempts from unrecognised devices and send an immediate email alert, giving you a direct path to lock your account if the login was not yours.

Data Retention Schedule

Payment records linked to GoPay and QRIS transactions are retained for the period required by Indonesian financial regulation and then securely deleted. Account activity logs not tied to transactions are purged after 12 months.

Who Can Access Your Data

Internal access to personal data is role-restricted. Only verified compliance and fraud-prevention staff can view identifiable account records, and every access event is logged with a timestamp and staff identifier for audit purposes.

How to Request Changes

To correct, export, or request deletion of your stored data, go to Settings › Privacy in your account dashboard or email [email protected]. We confirm receipt within 24 hours and complete verified requests within 14 working days.

Your Privacy Policy Questions, Clearly Answered

The questions below cover what Indonesian account holders ask most often about how planet123 handles personal data, payment records, and data rights. If your question is not listed, reach our privacy team at [email protected] or via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, phone number, and the payment identifiers associated with DANA, OVO, GoPay, or QRIS transactions. Device identifiers and session timestamps are also logged to protect your account from unauthorised access.

No. We do not sell or rent your personal data to any advertiser or unaffiliated commercial partner. Data is shared only with payment processors — such as DANA and OVO — and fraud-prevention services strictly necessary to operate your account.

Payment records tied to GoPay, QRIS, DANA, and OVO transactions are kept for the minimum period required by applicable Indonesian financial regulation. Non-financial activity logs are purged after 12 months of account inactivity.

Yes. Log in, go to Settings › Privacy, and submit a data export request. Alternatively, email [email protected] with your registered account email. We confirm receipt within 24 hours and deliver the export within 14 working days.

Submit a deletion request through Settings › Privacy in your account dashboard or email [email protected]. Once identity is verified, we process the deletion within 14 working days, subject to retention obligations that depend on local law.

We use strictly necessary cookies for session authentication, anonymised analytics cookies, and preference cookies. Analytics and preference cookies can be switched off at any time via the Cookie Settings panel at the foot of every page.

Contact our live chat team immediately — available daily from 08:00 to 23:00 WIB — and select the Security Alert option. We can lock your account within minutes and begin an investigation into any unauthorised data access.

How planet123 Protects Your Personal Data

How to Reach Us About Your Privacy Rights

Six Ways We Keep Your Account Data Safe

TLS Encryption in Transit

Cookie Transparency

Account Security Controls

Data Retention Schedule

Who Can Access Your Data

How to Request Changes

Your Privacy Policy Questions, Clearly Answered

01 What personal data does planet123 collect when I open an account?

02 Does planet123 sell my data to advertisers or third parties?

03 How long does planet123 keep my payment records?

04 Can I request a copy of all the data planet123 holds on me?

05 How do I ask planet123 to delete my personal data?

06 What cookies does planet123 use, and can I turn them off?

07 What should I do if I think my planet123 account data has been compromised?

Related Pages