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Our Terms Shape How Your Account Works

When you open an account with planet123, you're agreeing to the terms that keep your deposits secure, your withdrawals verified, and your data protected.

Account security starts herePayment verification explainedYour data rights covered
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planet123 Our Terms Shape How Your Account Works
REACH OUR TEAM

Get Help With Terms Questions

Our support channels exist to answer your questions about account rules, payment verification, data requests, or anything in the terms that isn't clear.

Live Chat Support Open the chat widget in the lobby footer. Available during your local playing hours. We respond to terms questions, account holds, and payment disputes in real time.
Email Requests Send formal requests—data access, account closure, payment complaints—to our legal email. Include your account email and a clear description. We reply within five business days.
FAQ & Help Centre Browse answers to common terms questions: what counts as breach, how withdrawals are verified, how long we keep your data, and what to do if you suspect fraud.
SECURITY & DATA

How We Protect Your Information

Protecting your account and payment data is built into our terms. Your login credentials stay encrypted; we never share your DANA, OVO, GoPay or QRIS details with third parties outside our payment…

Encrypted Login

Your username and password are encrypted end-to-end. We never store plaintext passwords. If you suspect someone accessed your account, change your password immediately and contact support.

Payment Verification

Withdrawals match your deposit method. Deposits via DANA go back to DANA, OVO to OVO. We verify your identity before processing any payout over set thresholds.

Data Retention

We keep account data and transaction records for seven years to comply with Indonesian financial regulations. After you close your account, we retain records for disputes and legal holds.

Third-Party Handling

Your payment method details go only to our authorised processor. We do not sell, rent or share your DANA, OVO, GoPay or QRIS account information with advertisers or data brokers.

Data Access Requests

Email our legal team with your account identifier. We'll provide a complete data export in machine-readable format within 30 days, listing all personal information we hold.

Account Closure & Deletion

Request account closure via support or email. We close your account immediately and anonymise personal data after the retention period, unless law requires us to keep records longer.

Terms & Conditions Frequently Asked

Read answers to the questions we hear most about account rules, your rights, payment verification, and what happens if you need to leave or recover your account.

Multi-accounting breaches our terms and will result in account suspension and forfeiture of funds. We detect duplicate accounts by checking device fingerprints, IP addresses and payment methods. If you accidentally opened a second account, contact support immediately with both account emails to request closure without penalty.

No. Our terms require that all withdrawals go back to the original deposit method for security and regulatory compliance. If you deposited via DANA, your payout returns to DANA. This protects you from fraud. Contact support if you need to change your deposit method for future rounds.

We retain your account data and transaction records for seven years to comply with Indonesian financial regulations and dispute resolution. After that retention period, we delete or anonymise personal information unless law requires longer storage. You can request early deletion of non-essential data.

Change your password immediately and email support with your account email and the date you suspect the breach. We'll review login logs, freeze suspicious withdrawals, and help you recover your account. If funds were moved without your consent, we'll investigate the transaction for reversal.

No. Our terms explicitly forbid sharing your DANA, OVO, GoPay or QRIS details with third parties except our authorised payment processor. We use your payment information solely to process deposits, verify withdrawals, and comply with financial regulations.

Yes. Email our legal team with your account email and request a full data export. We'll provide a machine-readable file listing all personal information, transactions and activity logs within 30 days. This is your right under data protection law.

An account hold means we've flagged your account for verification before processing withdrawals or deposits. This usually happens when we detect unusual activity, a large withdrawal, or a new payment method. We'll email you with next steps. Holds typically clear within one business day once verification is complete.

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